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9 very powerful key elements in The Direct Sales Industry are:
* Relax.
* Be Passionate.
* Believe.
* Smile!
* Handshake/ Conversation.
* Share and educate and not sell!
* Be Honest.
* Have Solutions!
* Be You!
It really doesn’t matter what your product is that you are selling. What is important is that you believe* in it and you are very passionate* about it. One of the reason’s I’ve been very successful in Direct Sales is because I could never sell anything I didn’t like and believe* in! Ever since I was young, I had to be very passionate* about what I was sharing and educating them with which caused me to relax* and deliver my message successfully.
Think of it as if you were sharing a good restaurant or movie with someone, you don’t think of that as selling because you are not getting paid for it, but you are passionate* about giving the information so the parties will have an enjoyable time, correct? You Believe*! They go and do what you have recommended; they bought into your belief!
Now as you are sharing* and educating* your product
with your customer, you should be able to deliver the product with confidence that your customer will ‘not return or cancel’ the merchandise but ‘will be a repeat customer who will also
send you referrals’.
(Tip: Sharing* and Educating* your product is offering your customer knowledge of what and why instead of must have. No body likes to be sold.)
You have (3rd party tools, brochures, DVD’s, samples, etc.)…Use them to give the message, you are not the message, you are the messenger)!
Right before you are meeting with your customer, take a deep breathe, in and out and relax* and, believe* you are sharing great information. BE YOU*! Smile*  !
Shake their hand*- This will tell you if their personality is soft or aggressive, (allow them to grip your hand first and respond back with the same grip). Then you will be able to speak with them softly or more aggressively.
Whenever you are speaking with your customer, have complete eye contact and listen first to what they are sharing* with you and take into account what they are looking for. Allow them to talk as much as they want without interrupting them. Your turn will come.
(Tip: the one who talks the most…loses)
Be a fantastic listener and when it is your turn to speak, share* your product with a smile* and do not sell anything, share* and educate* your customers and they will buy.
Be honest*! If you think something is wrong with your customer’s purchase, don’t sell it to them just to make a sale, but find and have a solution* for them! As a matter of fact, they will buy anything from you because they can feel you sincerely care (you’re passionate*) and you are not a pushy sales person AND will you get REFERRALS!
(Tip: They might not buy from you right then and there, but they will refer you to others and they will come back to you when they are ready, never be pushy.)
Ok, you have now shared*, educated*, made friends and are ready to close. Close them!
Before you leave them, ask them if it is OK if you follow up with them in a week to make sure they are satisfied with (your product) or to answer any more questions they might have. Ask for referrals! “Who else do you know that might be interested?”
(don’t take it personally if they do not want to give out people’s information…) Solution, “I understand, (little chuckle), the world is crazy, can I leave you extra brochures to share with them and business cards? Awesome!
(Make sure your information is on everything you give out), so many times I have seen brochures without any contact information on it. Big Mistake!
(Tips: Consumers today are not use to good customer service anymore so when they receive it, they remember who gave it to them.)
Let them know it was such a pleasure helping them and you are looking forward to helping them in the future! Thank them!
(Tip: Send them a Thank You card in the mail, (not email) and always send them holiday cards!)
Here’s to you building relationships and your business! Go Get’em!
“Do today what others Don’t, so you can have the Tomorrow that others Won’t.”
Suc-cesssss, Suc-cesssss, Suc-cesssss, WHOOOOoooooooo……. All Aboard, next stop… The positive exciting path for your journey… Destination-Ecstatically Successful!
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November 4th, 2009 at 4:21 pm
Thank you for a wonderful and insightful article. As someone who was in direct sales a few years ago and only recently returned things are a lot different. I am trying to do most of my selling online but still try to make quality customer service my top priority. Your words here are encouraging to me simply by reminding me that even when things are slow the personal time I give each of my customers will pay off in the long run.
Tania Dawson
Independent Tupperware Representative
November 4th, 2009 at 7:39 pm
Thank you Tania,
I know you will be successful, you are amazing and you truly have greatness within! I look forward to hearing about your success! Stay in touch.
{{hugs}}
Lyn-Dee
January 20th, 2010 at 8:03 pm
Very interesting read. Thanks.
January 22nd, 2010 at 4:33 pm
This can be a nice site! I love a few of the articles which have been written, and especially the comments posted! I’ll definately be visiting again!
January 23rd, 2010 at 10:17 am
Intriguing webpage. My class mates and I were just talking about this the other night. Also your blog looks good on my old sidekick. And thats rare. Nice work.
January 25th, 2010 at 4:26 pm
Thank you Jordon,
I am here to help others and I am so thrilled you and your class mates are tuned into my site. Stay connected and if there is anything else you would like to see written, please contact me at info@lyn-dee.com
{{hugs}}
Lyn-Dee
January 25th, 2010 at 4:28 pm
Hi Samuel,
Thanks for the kind words. Allows interested in your comments and response. Please share with me when you want to how my blogs are helping you.
Have a blessed day:)
{{higs}}
Lyn-Dee
January 25th, 2010 at 4:29 pm
Hi Travis,
Thanks, I hope you find them interesting and helpful!
{{hugs}}
Lyn-Dee
February 7th, 2010 at 1:27 am
Hey, I really like the look of your site. What theme are you using? I bet that is the secret to success that my blog needs!
February 8th, 2010 at 3:33 pm
Hi Don,
One of my motto’s is, if you stand still and allow life to keep passing you by, you’ll be in the same place 5 years from now. My train is all about getting things done and not sitting around waiting for things to happen. Climb aboard and you’ll see the results!
Yes sir, one of the inspirations I got out of secrets to success… and so much more. We are all learning together and from each other. It is awesome!
)
{{hugs}}
Lyn-Dee
February 10th, 2010 at 9:47 pm
really fine article. i promise to apply some of these in my blog. thanks!
February 13th, 2010 at 11:20 am
Hello. I was just surfing for fun and then I found your web site. Informative post. Well that makes sense. Thanks a ton for sharing your knowledge! I will thank the person who told me to visit your blog.If you are looking to create prosperity, clarity, energy focus, better physical and emotional health and much, much more than you need to register for this free online event.
February 15th, 2010 at 8:35 pm
Hi Juliet,
I am so glad you found me and thank the person who invited you. It is all about helping others. That what truly puts the fuel in me, people like you who are searching to make their tomorrow brighter.
I am always here for you.
{{hugs}}
Lyn-Dee
February 15th, 2010 at 8:36 pm
I am so glad this helped you! Keep on blogging! And when you need help, I am here for you!
{{hugs}}
Lyn-Dee
March 16th, 2010 at 10:50 pm
One of my favorite customer service quotes is “Our life is frittered away by detail. Simplify, simplify!” -HENRY DAVID THOREAU
March 16th, 2010 at 10:54 pm
Hi Jackie,
What a wonderful Quote, thanks for sharing!
{{hugs}}
Lyn-Dee